Refund policy

RETURN & REFUND POLICY

Thank you for shopping at Mirel Sync. We want you to be completely satisfied with your purchase. If you are not entirely satisfied, we are here to help.

1. RETURN WINDOW
You have 14 calendar days from the date you receive your item to request a return. Requests made after this 14-day period will not be accepted.

2. ELIGIBILITY FOR RETURNS
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- With all original tags, labels, and accessories
- Accompanied by a receipt or proof of purchase

3. NON-RETURNABLE ITEMS
The following items cannot be returned:
- Gift cards
- Downloadable software products
- Final sale or clearance items
- Personalized or custom-made items
- Intimate or personal care products that have been opened or used
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error

4. HOW TO START A RETURN
To initiate a return, please contact us at e59d0l9k5c7e1fa@outlook.com with your order number and the reason for the return. We will provide you with return instructions and, if applicable, a return address. Returns sent without prior authorization will not be accepted.

5. RETURN SHIPPING COSTS
You are responsible for paying the shipping costs for returning your item. Return shipping costs are non-refundable. We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

If the item is defective or incorrect due to our error, we will cover the return shipping cost.

6. REFUNDS
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our error.

Please note that your bank or credit card company may take additional time to post the refund to your account.

7. EXCHANGES
If you wish to exchange an item, the fastest way is to return the original item and, once the return is accepted, make a separate purchase for the new item.

8. DAMAGED OR INCORRECT ITEMS
If you received a damaged or incorrect item, please contact us within 7 days of delivery at e59d0l9k5c7e1fa@outlook.com with photos of the item and packaging. We will arrange a replacement or refund at no additional cost to you.

9. LATE OR MISSING REFUNDS
If you have not received your refund, first check your bank account again, then contact your credit card company or bank. If you have done all of this and still have not received your refund, please contact us at e59d0l9k5c7e1fa@outlook.com.

10. CALIFORNIA CONSUMERS
California residents may have additional rights under California law. Nothing in this policy is intended to waive or limit any rights you may have under applicable California or federal law.

11. CONTACT US
Mirel Sync LLC
676 Berry Ave, Los Altos, CA 94024
Email: e59d0l9k5c7e1fa@outlook.com
Phone: +1 (650) 472-2218